Comments on: How was your weekend? http://sherralifelesson.com/how-was-your-weekend/ Real life. Real lessons. Mon, 06 Feb 2012 16:47:27 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: SherraLifeLesson.com » Flexible Friday #39 AirTran Impresses http://sherralifelesson.com/how-was-your-weekend/comment-page-1/#comment-5589 SherraLifeLesson.com » Flexible Friday #39 AirTran Impresses Fri, 03 Jul 2009 11:08:06 +0000 http://sherralifelesson.com/how-was-your-weekend/#comment-5589 [...] years of bad customer service stories under our collective (and expanding) belts, it’s always nice when we can share a RAVE instead [...] [...] years of bad customer service stories under our collective (and expanding) belts, it’s always nice when we can share a RAVE instead [...]

]]> By: Hope http://sherralifelesson.com/how-was-your-weekend/comment-page-1/#comment-569 Hope Wed, 02 Jul 2008 08:53:54 +0000 http://sherralifelesson.com/how-was-your-weekend/#comment-569 Sherra I believe I know who that wonderful company is because I have them too. One Monday when I had to call them because my bill was out of this world I had to remind them that every month since November I have had to call them to go over my bill (that takes a minimum of 1.5 hours). I have had to get credits from them for errors on my bill since November. I told them for the number of times that I have had to call them I could possibly make a lot of money if I was on their payroll. I just don't understand their lack of customer service. What happened to those days when people really cared about doing a good job and servicing the customer. You know how there are etiquette classes you can take maybe someone needs to come up with that type of class for customer service. Sherra I believe I know who that wonderful company is because I have them too. One Monday when I had to call them because my bill was out of this world I had to remind them that every month since November I have had to call them to go over my bill (that takes a minimum of 1.5 hours). I have had to get credits from them for errors on my bill since November. I told them for the number of times that I have had to call them I could possibly make a lot of money if I was on their payroll. I just don’t understand their lack of customer service.
What happened to those days when people really cared about doing a good job and servicing the customer.
You know how there are etiquette classes you can take maybe someone needs to come up with that type of class for customer service.

]]> By: Sherra http://sherralifelesson.com/how-was-your-weekend/comment-page-1/#comment-568 Sherra Wed, 02 Jul 2008 07:19:17 +0000 http://sherralifelesson.com/how-was-your-weekend/#comment-568 nancy » I think you may have just told more than 30 so I hope you feel better! Venting can be healing ;) nancy » I think you may have just told more than 30 so I hope you feel better! Venting can be healing ;)

]]> By: nancy http://sherralifelesson.com/how-was-your-weekend/comment-page-1/#comment-557 nancy Tue, 01 Jul 2008 16:32:43 +0000 http://sherralifelesson.com/how-was-your-weekend/#comment-557 Unlike you, I will name the name of my BAD CUSTOMER SERVICE PLACE OF BUSINESS. OLD NAVY! I encourage everyone not to go there and to tell their friends the same. As I reminded their worthless customer service person, "a happy customer tells one person, an unhappy one tells 30"....my list is just beginning, but you can be sure I will tell way more than 30 and you should do the same. We need a customer service revolt! Now, as far as the kids....I can't help- and I don't think that swapping would make either of us feel any better. Maybe moving...."no forward address?"(They'd probably find us) Unlike you, I will name the name of my BAD CUSTOMER SERVICE PLACE OF BUSINESS. OLD NAVY! I encourage everyone not to go there and to tell their friends the same. As I reminded their worthless customer service person, “a happy customer tells one person, an unhappy one tells 30″….my list is just beginning, but you can be sure I will tell way more than 30 and you should do the same.
We need a customer service revolt!
Now, as far as the kids….I can’t help- and I don’t think that swapping would make either of us feel any better. Maybe moving….”no forward address?”(They’d probably find us)

]]> By: Sherra http://sherralifelesson.com/how-was-your-weekend/comment-page-1/#comment-567 Sherra Tue, 01 Jul 2008 15:45:47 +0000 http://sherralifelesson.com/how-was-your-weekend/#comment-567 Ann » It's probably not using our best manners to have inside jokes on the blog but thanks for making me laugh! The Ruby Tuesday reference is because 3 staff members stood at the hostess station in Nashville two years ago and never spoke to us until I announced, "Welcome to Ruby Tuesday's, 4 for dinner?" to help them out with their job and interrupt their deep conversation. Ahhh more customer no-service. Yes, we do hold a grudge. Ann » It’s probably not using our best manners to have inside jokes on the blog but thanks for making me laugh! The Ruby Tuesday reference is because 3 staff members stood at the hostess station in Nashville two years ago and never spoke to us until I announced, “Welcome to Ruby Tuesday’s, 4 for dinner?” to help them out with their job and interrupt their deep conversation. Ahhh more customer no-service. Yes, we do hold a grudge.

]]> By: Ann http://sherralifelesson.com/how-was-your-weekend/comment-page-1/#comment-556 Ann Tue, 01 Jul 2008 14:25:44 +0000 http://sherralifelesson.com/how-was-your-weekend/#comment-556 Let me just say, "Welcome to Ruby Tuesdays!" LOL Let me just say, “Welcome to Ruby Tuesdays!” LOL

]]> By: Sherra http://sherralifelesson.com/how-was-your-weekend/comment-page-1/#comment-566 Sherra Tue, 01 Jul 2008 07:11:06 +0000 http://sherralifelesson.com/how-was-your-weekend/#comment-566 Tammy » Ann and I will be sure and eat at Fat Clemenza's Pizzeria in Destin next year and not just because we love the name. Ann would also like you to know we were <strong>not</strong> looking at we@#&*rs - they just seem to FIND US!!! Ann's words today on the phone, "We are we@#&*rs MAGNETS" You and Ann must meet!! ROFL Tammy » Ann and I will be sure and eat at Fat Clemenza’s Pizzeria in Destin next year and not just because we love the name. Ann would also like you to know we were not looking at we@#&*rs – they just seem to FIND US!!! Ann’s words today on the phone, “We are we@#&*rs MAGNETS” You and Ann must meet!! ROFL

]]> By: Tammy http://sherralifelesson.com/how-was-your-weekend/comment-page-1/#comment-555 Tammy Mon, 30 Jun 2008 23:25:17 +0000 http://sherralifelesson.com/how-was-your-weekend/#comment-555 Again, I will say... Sherra, I love you! You put my life into perspective with some of your posts and I appreciate that. Since you are on the topic of customer service I just had to give a shout out to a restaurant we ate at in Destin because I have never had such excellent customer service...Fat Clemenza's Pizzeria in the Holiday Commons shopping center. My mother had ordered a diet coke that never arrived. Because the food was so outstanding and we had water glasses being refilled after every few sips, we did not care about the missing drink. When the bill came and we were charged for it, the person taking care of the check apologized. Then the manager apologized, telling us how that was unacceptable and that they were so very sorry. Then our waiter, Mimoo, also apologized. And, the best part - they were all sincere and appeared genuinely sorry that we missed out on that drink. I have never experienced service as good as they offered and the fact that the food was so outstanding just made it that much better. If you are ever back in the area (and not looking at we@#&*rs), perhaps you can stop by. I recommend the chicken parmigiana or the fettuccine Alfredo! Fabulous!!! Again, I will say…

Sherra, I love you! You put my life into perspective with some of your posts and I appreciate that.

Since you are on the topic of customer service I just had to give a shout out to a restaurant we ate at in Destin because I have never had such excellent customer service…Fat Clemenza’s Pizzeria in the Holiday Commons shopping center. My mother had ordered a diet coke that never arrived. Because the food was so outstanding and we had water glasses being refilled after every few sips, we did not care about the missing drink. When the bill came and we were charged for it, the person taking care of the check apologized. Then the manager apologized, telling us how that was unacceptable and that they were so very sorry. Then our waiter, Mimoo, also apologized. And, the best part – they were all sincere and appeared genuinely sorry that we missed out on that drink. I have never experienced service as good as they offered and the fact that the food was so outstanding just made it that much better. If you are ever back in the area (and not looking at we@#&*rs), perhaps you can stop by. I recommend the chicken parmigiana or the fettuccine Alfredo! Fabulous!!!

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