Flexible Friday #39 AirTran Impresses

Friday, July 3, 2009, by Sherra

With years of bad customer service stories under our collective (and expanding) belts, it’s always nice when we can share a RAVE instead of a rant!

Scary Baby arrived back from Texas this week. She spent three weeks with Granny, who has now moved into Saint status in my life.

We have never sent any of our children on a plane to visit anyone by themselves. I’m a weenie mom like that. There are a host of reasons for my decision that I’ll be glad to explore another day.

Meanwhile, after the many, many exhausting weeks with the darling twins and then shipping them off to Basic Training…

A parenting break looked pretty darn good.

Until I started reading some horror stories online about unaccompanied minors on flights. And the add-on price for this luxury is a breathtaker. Even if Granny was so kind to purchase her ticket.

AirTran had the most reasonable flight price and the most reasonable unaccompanied minor price.

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I wasn’t shopping bargain prices if it meant bargain services for Scary Baby. I wanted her to feel safe and for us to not worry.

Only one parent can accompany them to the gate and PhilBillPaul won this honor because he is her favorite parent. It’s okay, it’s pretty much been this way since her birth.

Anyway, the praise came directly from him. He said AirTran really has their act together with their system of helping a parent get a kid to their destination. He was impressed by their customer service and felt very comfortable putting our daughter on the plane.

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